Repairs and technical support

Rapid service for ultrasonic tools, probes and inspection systems: diagnostics, repairs, calibration and return to production, on-site and remotely.

  • Quick diagnosis & RMA Tracking
  • Instrument repairs and probe reconditioning
  • Calibrations, periodic inspections and certificates
  • On-site/remote support, SLA contracts
When to call us

When equipment downtime, a decline in sensitivity or measurement instability affect quality and throughput. We work to reduce downtime, restore repeatability and get your UT inspection system back up and running using proven procedures.

Common problems
  • UT tools that won’t start, I/O errors, channel drift
  • Damaged or worn probes, defective connectors or cables
  • Loss of sensitivity, low SNR, unstable gates
  • Expired calibrations, lack of audit certificates
  • PLC/SCADA integrations are no longer synchronized after the upgrade
  • Safety alarms, encoders/synchronization out of specification
Managed technical specifications
  • UT instrumentation: multichannel, conventional PAUT/UT, encoders/synchronization, digital I/O and safety
  • Probes: contact, immersion, dual-element, Phased Array; industrial cables and connectors
  • Parameters: A/B/C-scan, gate, DAC/TCG, filters, PRF, and focal lengths
  • Environment: contact/immersion, IP rating, operating temperatures
  • Integration: PLC/SCADA, OPC-UA/MQTT, fieldbus, esport PDF/CSV/API
  • Data quality: SNR, repeatability, complete calibration history
What we offer
UT tools repairs

Fault diagnosis, component replacement, channel realignment, functional testing and burn-in.

Probes & Accessories

Reconditioning, replacement of cables/connectors, performance testing and supply of equivalent or custom parts if the original items are no longer available.

Calibrations & Inspections

Instrument calibration, certified standards, comprehensive reports and certificates for quality control and audits.

Software Support & Integrations

Firmware/software updates, backup and restore, parameter tuning, support for OPC-UA/MQTT/fieldbus, HMI and reporting.

On-site, in the lab, remotely

Technical helpdesk, secure remote support, on-site service and in-lab repairs with tracked RMA.

Service contracts

Guaranteed response times, preventive maintenance visits, inventory of critical parts and training for operators and maintenance personnel.

Procedure

1.

Ticket creation / RMA

Collection of symptoms, logs, photos/videos and serial numbers

2.

Diagnosis and estimate

Remote or in-lab testing; time/cost estimates and approval

3.

Repair / Reconditioning

Tools, probes and wiring; replacement of parts as needed

4.

Inspections and Commissioning

Functional tests (SNR, gate, DAC/TCG), FAT/SAT where required, backup and documentation

5.

Follow-up and prevention

Final report, maintenance recommendations, visit/recall schedule

1.

Ticket creation / RMA

Collection of symptoms, logs, photos/videos and serial numbers

2.

Diagnosis and estimate

Remote or in-lab testing; time/cost estimates and approval

3.

Repair / Reconditioning

Tools, probes and wiring; replacement of parts as needed

4.

Inspections and Commissioning

Functional tests (SNR, gate, DAC/TCG), FAT/SAT where required, backup and documentation

5.

Follow-up and prevention

Final report, maintenance recommendations, visit/recall schedule

Discover our other services

Custom
solutions

Certifications
and calibration

Training and
education

Contact us

and request a free quote!

    Help us understand your operating environment better:

    Frequently Asked Questions

    With an active SLA, we provide priority service; without an SLA, we offer the first available option (remote or on-site) and an RMA for the lab.
    Yes, whenever possible, we refurbish the items or offer compatible alternatives; otherwise, we consider a custom solution.
    Yes. We issue certificates and comprehensive reports that include references and audit results.
    Yes. We verify protocols and interfaces, update drivers and recalibrate parameters and tag mappings.
    Yes: packages that include scheduled visits, a stock of critical parts and guaranteed response times (SLA).